BizSynk, LLC — Terms of Service

‍Effective Date: 18 July 2026

These Terms of Service ("Terms") govern the bookkeeping and related services ("Services") provided by BizSynk, LLC ("BizSynk," "we," "us") to the client engaging our services ("Client," "you"). By engaging BizSynk for Services, you agree to these Terms.

1. Services

BizSynk provides bookkeeping, payroll processing, catch-up and cleanup bookkeeping, sales tax return preparation, and related services as described on our Services page or in your individual service agreement. The specific scope, deliverables, and fee for your engagement are set out in your onboarding materials or invoice.

2. Fees and Payment

Services are billed and paid on a month-to-month basis unless otherwise agreed in writing (for example, an annual prepayment arrangement). Payment for the current month's Services is due by the 15th of that same month.

3. Late Payments

Any payment not received by the 15th of the month will accrue simple interest at a rate of 12% per annum (1% per month), calculated monthly on the outstanding balance, until paid in full. Interest under this section does not compound.

4. Suspension of Services

If payment is not received by the 25th of the month, Services will be suspended until payment is received in full. Suspension does not waive or reduce any fees, accrued interest, or notice obligations owed under these Terms.

Suspension of Services under this Section does not terminate this engagement, and non-payment alone does not constitute cancellation. Client remains obligated to pay the applicable monthly fee for each month Services are suspended, in addition to any interest accrued under Section 3, until the engagement is formally terminated in accordance with Section 5. Clients wishing to end Services must provide written notice as described in Section 5.

5. Term and Cancellation

Either party may cancel Services by providing thirty (30) days' written notice to the other party. This notice requirement applies to all Clients regardless of billing arrangement, including Clients who have prepaid for a full year of Services — prepayment does not shorten or waive the notice period.

During the notice period, BizSynk will continue rendering Services and will use this time to prepare a formal letter of cancellation, organize and finalize Client's files and records, and give Client a reasonable opportunity to review those files for completeness and accuracy before the engagement ends.

Upon final termination of Services, BizSynk will: (a) return all original documents and records provided by Client; (b) permanently destroy any login credentials or account access information Client shared with BizSynk; and (c) retain BizSynk's own internal work product — including working papers, reconciliations, and records BizSynk prepared in the course of Services — for a period of seven (7) years, BizSynk's chosen record-retention period, consistent with the distinction between client-provided records and member-prepared records described in the AICPA Code of Professional Conduct's "Records Requests" interpretation (ET §1.400.200). After this period, such records will be securely destroyed.

Client is strongly encouraged to independently revoke or change access to any shared accounts, systems, or logins promptly upon termination of Services, in addition to BizSynk's destruction of such information under this section.

If Client's written cancellation notice is submitted on or before the 1st day of a calendar month, Services will terminate at the end of that same month, and no fee will be owed for the following month.

If Client's written cancellation notice is submitted after the 1st day of a calendar month, the thirty (30) day notice period will extend into the following month. Client will be billed in full for the current month, and the following month's fee will be prorated based on the number of days from the first of that month through the end of the 30-day notice period.

6. Refunds

Because Services are billed monthly, no refund will be issued for the current month once payment for that month has been made, and no refund will be issued for the thirty (30) day notice period described in Section 5, since Services continue to be rendered — including file review and hand-off — during that time.

If Client has prepaid for a full year of Services, BizSynk will issue a refund for any remaining full months left in the contract term after the 30-day notice period concludes. Fees for Services rendered through the end of the notice period will be deducted from the refund amount before it is issued. All refund requests require a written cancellation notice as described in Section 5 — this applies whether Services were paid monthly or in full for the year.

7. Client Responsibilities

Client agrees to provide all financial documents, records, and information reasonably requested by BizSynk in a timely manner sufficient to allow Services to be completed by any applicable deadline. BizSynk is not responsible for missed deadlines, penalties, interest, or other consequences resulting from Client's failure to timely provide requested documents or information.

8. Account Access and Security

If Client chooses to provide BizSynk with login credentials or access to any accounts or systems, Client is solely responsible for promptly notifying BizSynk in writing if that login information changes. BizSynk is not liable for any delay, error, or security issue arising from Client's failure to provide updated access information.

9. No Guarantee of Results; Limitation of Liability

BizSynk provides bookkeeping and related services only, and does not provide tax, legal, or financial advisory services. Client should consult a licensed CPA, attorney, or financial advisor for such matters.

BizSynk does not hold power of attorney and is not authorized to represent Client before the IRS or any state taxing authority. Where BizSynk prepares sales tax or payroll tax returns on Client's behalf, Client is responsible for reviewing and signing such returns unless applicable law permits BizSynk to sign as preparer. BizSynk does not authorize any taxing authority to contact BizSynk directly regarding any returns. All communications concerning tax matters, deadlines, or potential issues should be directed to Client first. If Client wishes BizSynk to coordinate with Client's CPA or other representative on a tax matter, Client must provide written authorization for that specific coordination.

To the fullest extent permitted by law, BizSynk's total liability arising out of or related to these Terms or the Services shall not exceed the total fees paid by Client to BizSynk in the three (3) months immediately preceding the event giving rise to the claim. In no event will BizSynk be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits.

10. Confidentiality and Identity Verification

Consistent with the confidentiality standard described in the AICPA Code of Professional Conduct's "Confidential Client Information Rule" (ET §1.700.001), BizSynk works exclusively on Client's behalf and will not disclose, share, or release Client's financial records, account information, or other confidential information to any third party without Client's specific written consent.

Identity Verification: For any written request that would result in BizSynk releasing, deleting, or otherwise acting on Client's confidential information or account details — including a request that appears to come from Client — BizSynk will independently verify the request by telephone before acting on it. BizSynk will call the phone number on file from Client's original engagement or the most recent contact information Client has confirmed with BizSynk directly. BizSynk will not call any phone number provided within the request itself — this practice exists specifically to protect Client against impersonation, since a fraudulent request could otherwise supply its own "verification" number.

If BizSynk receives a validly issued and enforceable subpoena, summons, or warrant compelling disclosure of Client's records or information, BizSynk will notify Client before releasing any information, to the extent notifying Client first is legally permitted. Where the law does not permit prior notice, or compliance is otherwise legally required before Client can be reached, BizSynk will notify Client as soon as reasonably possible afterward.

11. Governing Law

These Terms are governed by the laws of the State of Tennessee, without regard to its conflict-of-law principles.

12. Changes to These Terms

BizSynk may update these Terms from time to time. Continued use of Services after an update constitutes acceptance of the revised Terms.

13. Contact

Questions about these Terms can be sent to Johanna@BizSynk.com.

14. Termination for Cause

Notwithstanding the notice provisions of Section 5, BizSynk may terminate this engagement immediately, without the thirty (30) day notice period otherwise required, upon written notice to Client, for any of the following reasons:

(a) Abusive conduct or unauthorized scope demands. Client engages in abusive, threatening, or harassing conduct toward BizSynk or its personnel, or repeatedly demands services outside the scope of the applicable engagement without agreeing to additional compensation for that work.

(b) Conduct implicating fraud or unlawful activity. Client directs, requests, or makes clear an intent to record, omit, alter, or characterize financial information in a manner that BizSynk reasonably believes would violate federal/state law(s), or IRS regulation(s), or would require BizSynk to participate in preparing or maintaining records BizSynk reasonably believes to be false or fraudulent.

(c) Failure to provide records where a filing deadline is at risk. Client fails to provide financial documents, records, or information reasonably requested by BizSynk under Section 7, and that failure places a specific filing or payment deadline at risk of being missed. BizSynk is not responsible for any penalty, interest, or other consequence resulting from a deadline missed due to Client's delay in providing requested records, whether or not BizSynk elects to terminate under this subsection.

(d) Conflict of interest. BizSynk determines, in its reasonable judgment, that continuing to serve Client would create a conflict of interest with another client or would compromise BizSynk's ability to maintain confidentiality obligations owed to another client.

(e) Extended nonpayment. Client's account remains suspended under Section 4 for sixty (60) days from the original payment due date without payment in full.

Termination under this Section does not relieve Client of any obligation to pay fees, interest, or other amounts accrued through the effective date of termination. The refund provisions of Section 6 and the document return and record-retention provisions of Section 5 apply equally to a termination for cause under this Section, regardless of the reason for termination.